JOB TITLE: Home Manager
MAIN PURPOSE: To oversee / maintain the care of the residents within the Care Home/Centre. To take responsibility for the day-to-day running of the Care Home/Centre, and ensure that all Company policies and procedures, and all legal requirements, are adhered to within the defined timescales.
RESPONSIBLE TO: Operations Manager/Operations Director and Managing Director
MAIN DUTIES:
- To act as a consultant to all members of staff and to maintain the highest standards of care by direct involvement and supervision.
- In a nursing care setting, interact with residents to ensure that their health care needs are being met and resolve any problems where appropriate. In a residential care setting, liaise with the District Nurse regarding residents’ health care needs.
- To maintain 24 hour responsibility of the care facility.
- Report any ill-health amongst residents and make requests for GP / Professional visits where necessary
- Ensure meals are of sufficient quantity and good quality, and that resident’s dietary needs are met
- Undertake general nursing work &/or personal care as appropriate
- Audit Care Plan documentation, to ensure best practice
- To act as a role model for all grades of staff.
- Practice maximum integrity in all dealings with residents' personal and financial affairs, and avoid abuse of the privileged relationship that exists with residents.
- Maintain effective communications with residents, relatives, staff members, Operations Manager, Head Office and any other concerned bodies.
- Obtain a report from the Person in Charge, regarding any incident / accident, and the status of any residents whose care / health is causing concern.
- Supervise visits and liaise with GPs in order to establish a good relationship between GPs / Health Care Professionals and the Home/ Care Centre.
- Ensure a clear and concise handover report is given to all staff members.
- Arrange / participate in staff and resident meetings.
- To be responsible for the selection and recruitment of all staff in line with the company policy.
- Be responsible for the ongoing education training and appraisal of all staff.
- To provide ongoing supervision and assistance to staff to ensure the necessary skills and competencies are obtained for them to full fill their role within the Home
- To have a direct input into the care delivery to ensure care standards are met.
- To be available to residents and their families at their convenience to ensure good communication.
- Manage, monitor and maintain budgets agreed by the Operations Team and take corrective action in conjunction with the Operations Manager.
- Ensure that all commodities used in and around the Care Home/Centre are sensibly conserved by all staff members.
- To provide a suitable and coherent rota for staff to follow to ensure staffing requirements comply with staffing notices issued by CQC.
- To allocate holiday entitlement in accordance with Company Policy.
- To comply with the Homes policies and procedures at all times.
- To update policies and procedures to meet the ongoing needs of the Home after consultation with the Operations Manager, and Operations Director.
- All records are kept up to date and issues of confidentiality are upheld.
- Investigate all complaints from whatever source and produce a report and recommendations for action.
- Undertake all disciplinary hearings required according to Company policy and ensure full documentation and that the Operations Manager, Operations Director and Human Resources Manager are kept informed.
- Undertake formal supervision / appraisal of Staff Members in line with Company policy, and with on-going informal assessment of the work of Staff Members, to ensure consistently high standards.
- Implement and initiate training for all Staff Members on the Company’s Equal Opportunities policy.
- To ensure that the aims and objectives of the Care Home/Centre are achieved.
- Any environmental issues such as repair and replacement are to be brought to the attention of the Operations Manager and Operations Director as soon as possible.
- Investigate all accidents in the Care Home/Centre and ensure full documentation is completed.
- Undertake audits of service delivery to ensure quality service is being provided and to identify areas for improvement.
- Be responsible for the custody of all medication in accordance with policies and procedures.
- Complete a comprehensive written assessment of prospective residents needs to ensure the Care Home/Centre is able to meet their needs.
- Actively market the Care Home/Centre and promote a positive personal / professional profile within the local community, ensuring the good reputation of the Care Home/ Centre at all times
- In conjunction with the Operations Manager, endeavour to fill any resident vacancy by liaising with Social Services and health authorities/boards and assessing/selecting suitable residents. (These places are to be offered within the normal terms of residency and the fee structure in operation within the Care Home/ Centre at the time).
- Act on any illness of an infectious nature or accident incurred by a resident, colleague, self or another. Be responsible for infection control.
- Understand, and ensure the implementation of, the Care Home/ Centre’s Health & Safety policy, and Emergency & Fire procedures.
- Carry out duties as "Responsible Officer" for the Care Home/ Centre in line with CQC/Care Commission guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.
- Ensure that all existing stocks are maintained in a safe and tidy environment and reorder as and when required.
- Maintain such log books and records as may be required by both the Registering Authority and the Directors of the Company.
- Ensure that the Care Home/Centre complies with all relevant legislation and any concerns should be raised with the Operations Manager and Operations Director as soon as possible.
- Be ‘on-call’, for emergencies, which may arise within the Care Home/Centre, and to cover shifts if all other avenues have been exhausted.